Georgia
Online Child Support Calculator
Getting Started Training Guide
Georgia Commission on Child Support
Judicial Council/Administrative Office of the Courts
https://csc.georgiacourts.gov
Getting Started Training Guide Page 1
Georgia Commission on Child Support
TABLE OF CONTENTS
1 PURPOSE OF THIS GETTING STARTED TRAINING GUIDE..............................................................3
1.1 Brief Overview.....................................................................................................................................3
1.2 Acronyms .............................................................................................................................................3
1.3 Revisions ..............................................................................................................................................3
1.4 Scope ....................................................................................................................................................3
2 USER MODULE ...........................................................................................................................................4
2.1 Brief Overview.....................................................................................................................................4
2.2 Create New User Account Function ....................................................................................................4
2.2.1 Go to the Georgia Online Child Support Calculator.....................................................................4
2.2.2 Home Page ....................................................................................................................................5
2.2.3 Create New User Account ............................................................................................................5
2.2.4 Enter User Information .................................................................................................................5
2.3 Go To Georgia Online Child Support Calculator ................................................................................6
2.3.1 Login Function..............................................................................................................................6
2.3.2 Enter Login Information ...............................................................................................................7
2.3.3 Log In to System...........................................................................................................................7
2.3.4 Incorrect User Account Information .............................................................................................7
2.4 Reset Password Function .....................................................................................................................8
2.4.1 Reset Password .............................................................................................................................8
2.4.2 Complete Password Reset.............................................................................................................8
3 ADMINISTRATION MODULE ......................................................................................................................9
3.1 Brief Overview.....................................................................................................................................9
3.2 Update User Information......................................................................................................................9
3.3 Create Organization ...........................................................................................................................10
3.4 Update/View Organization Name ......................................................................................................11
3.5 Invite/Remove/View Organization Members ....................................................................................11
3.5.1 Section 1 – Invite Organization Member....................................................................................11
3.5.2 Section 2. Remove Organization Member..................................................................................14
3.5.3 Section 3. Reassign Administrator..............................................................................................14
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Georgia Commission on Child Support
INTRODUCTION
Welcome to the Georgia Online Child Support Calculator Online Training Guide. If you follow the
steps in this guide, you will learn to complete a child support worksheet that is flawless.
The Georgia Child Support Calculators and Worksheets are created and maintained by the
Georgia Commission on Child Support, which was established by statute in 2005. Its fifteen
members are appointed by the Governor, and the Commission is staffed by employees housed
at the Judicial Council/Administrative Office of the Courts (JC/AOC). The JC/AOC hosts the
Georgia child support calculator and provides the website that allows you to create, save and
share your child support worksheets.
If you are already familiar with the older, Excel-based versions of the child support calculator, you
will notice that this calculator is easier to use. It has more functionality and works essentially like
any other website, where you will sign in, use it, save your work, and sign out. You can sign back
in and pick up where you left off. You will be able to share your worksheets online (for example,
with your attorney).
We hope you find this online calculator to be user-friendly and efficient. We always appreciate
your feedback and are happy to answer questions. You may contact us by email at:
http://csc.georgiacourts.gov/content/contact-us-7.
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Georgia Commission on Child Support
1 PURPOSE OF THIS GETTING STARTED TRAINING GUIDE
1.1 BRIEF OVERVIEW
The purpose of this Getting Started Training Guide is to assist you in setting up your user account,
and if necessary, an organization, in the Georgia Online Child Support Calculator [the calculator].
1.2 ACRONYMS
Acronyms are abbreviations used throughout this document and this project.
ACRONYMS
Acronym
Definition
CACN
Civil Action Case Number
DHS / DCSS
Department of Human Services / Division of Child Support Services
PDF
Portable Document Format
1.3 REVISIONS
As revisions are made to this Getting Started Training Guide, they will be shown below and include
a brief definition of the update and reflect the revision date.
REVISIONS
Revision
Definition
1. 8/11/2016
Initial Getting Started Training Guide
2.
1.4 SCOPE
This Getting Started Training Guide will utilize the following modules: 1) User Module, which
explains how to create your account, login, and reset your password; 2) Administration Module,
which explains how to create an organization, update an organization, add users to an
organization, update user information, and remove users from an organization.
Back Button: Your computer’s Back Button is part of the Internet browser you will use to access
the calculator. The Back Button cannot be used while logged in the calculator. If you do click the
Back Button, your Internet browser will close your calculator session and take you back to the
calculator Home page. You may also lose the worksheet you were creating or lose content you
were editing that had not yet been saved.
Pop-up Blockers: Pop-up blockers may prevent the loading of documents, forms or other
functionality in the calculator. If a pop-up blocker is encountered, change settings in your Internet
browser to allow pop-ups while using the calculator.
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Georgia Commission on Child Support
2 USER MODULE
2.1 BRIEF OVERVIEW
The User Module will explain how to establish user credentials and provide specific instructions
on how to add, update and administer users. The user may be an individual or a group of individual
users who will become part of an Organization. An individual user does not have to establish an
Organization. An individual user may also serve as an Administrator of an Organization. To
establish an Organization, go to the Administration Module found at section 3 of this guide. The
person who establishes the Organization will also serve as the Administrator of that Organization.
An Organization is established for groups, such as law firms, judges and their staff, and
government agencies.
Back Button: Your computer’s Back Button is part of the Internet browser you use to access
the calculator. The Back Button cannot be used while logged in the calculator. If you do click the
Back Button, your Internet browser will close your calculator session and take you back to the
calculator Home page. You may also lose the worksheet you were creating or lose content you
were editing that had not yet been saved.
Pop-up Blockers: Pop-up blockers may prevent the loading of documents, forms or other
functionality in the calculator. If a pop-up blocker is encountered, change settings in your Internet
browser to allow pop-ups while using the calculator.
2.2 CREATE NEW USER ACCOUNT FUNCTION
Use a web browser to get to the Georgia Online Child Support Calculator and create your account.
2.2.1 GO TO THE GEORGIA ONLINE CHILD SUPPORT CALCULATOR
Open a Web Browser and enter the Georgia Online Child Support Calculator address of
https://csconlinecalc.georgiacourts.gov/frontend/web/index.php into the browser address bar.
The Calculator Home Page will display.
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Georgia Commission on Child Support
2.2.2 HOME PAGE
The Home Page is used to sign up, login and create user credentials; and to obtain help
information, such as viewing the Child Support Guidelines Statute found at O.C.G.A. § 19-6-15.
There are also buttons for Tutorials and information on Getting Started.
2.2.3 CREATE NEW USER ACCOUNT
Click Signup on the Navigation Bar to create a New User Account. Instructions appear at the top
of this page explaining the minimum password requirements.
2.2.4 ENTER USER INFORMATION
The “Child Support User” screen is broken into three sections. User information is entered in
Section 1, Administration information is entered in Section 2, and Password security questions
are entered in Section 3. Follow the directions below to set up your user account.
NOTE – All fields denoted with a red asterisk are required and must be entered.
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Georgia Commission on Child Support
Section 1 User Information: Enter a valid email address that will serve as your user
name. If you do not already have an email address, please create one first. The email
address used may be updated at a future date. Your password must meet state of Georgia
security standards and consist of the following:
Password length must be at least eight characters, and must include the following:
o one upper-case and one lower-case letter;
o one or more numbers; and
o one or more special characters, such as @, #, $.
Section 2 - Administration: The Default Court Name and Default County Name fields
may be filled in or left blank. If all or most actions will be filed in the same court and county,
the user may want to select a default for each. The Default Court and/or County, if chosen,
will be pre-filed for you automatically when you create a new Worksheet To select the
default court or county, click the drop-down and select the correct option. The bar number
will be entered by attorneys only. If you are not an attorney, please leave this field blank.
Section 3 - Password Reset Questions & Answers: Click in each of the three password
question fields and select a password reset question, and then enter an answer for each
question in the field immediately below that question. The questions will be used if you
have to reset your password.
After all three sections have been populated with required information, select the “Save New User”
button to create your user account. You are now ready to log in and use the calculator.
2.3 GO TO GEORGIA ONLINE CHILD SUPPORT CALCULATOR
To access the online calculator, open a Web Browser and enter http://csc.georgiacourts.gov
and click on the “Georgia Online Child Support Calculator” button. Or, you can enter into the
Web Browser address bar the Georgia Online Child Support Calculator address:
https://csconlinecalc.georgiacourts.gov/frontend/web/index.php. The Calculator Home Page will
display.
2.3.1 LOGIN FUNCTION
A user will log in to the Calculator with their email address and password. Once logged in, the
session will remain active for up to eight hours, from the point a page loaded or from the last
action on a page. If the user session exceeds eight hours, a time out message will display. The
user will have to login again to continue working. Note: The Internet browser may have a setting
that will close the browser prior to eight hours, so be sure to save your work.